We want you to love your purchase! If it doesn't work out please refer to our return policy below on how to send it back to us for an exchange or store credit!
After 15 days:
You may receive store credit or exchange for items mailed back to us within 15 days of the delivery date that is provided by USPS. Returns must be postmarked by the 15th day from the delivery day. The 15 day timeframe includes holidays and weekends.
Exchanges may only be made through the mail. Items can be returned to store locations for store credit only.
Store credits will be issued via email with a store credit code that can be used on any purchase made on shopsouthboutique.com.
If you would like to exchange your item for a different size or a different item, please email us, firstname.lastname@example.org and let us know what you would like to exchange.
Original shipping charges are non-refundable. You are responsible for shipping costs to send the item back and shipping cost for the exchange to be shipped or the item(s) purchased with store credit shipped.
All Returns Must:
-Include receipt and tags -Be unworn -Not be damaged or stained with makeup, deodorant or perfume.
Shoes must be unworn and returned in their original box that is inside a protective box. We will not issue exchange or store credit for shoes in damaged shoe boxes. If shoes are returned in a damaged shoe box, we will ship them back to you with additional shipping charges.
*We have the right to refuse a return if it does not meet these requirements*
All damages must be reported by email within 24 hours of delivery date and time and must include an image of the damage. Report damages to email@example.com with subject line "Damage."
Begin Return Process:
All items MUST be returned through the mail. Items cannot be returned to store locations.
Please ship to South Attention: Returns 701 Doug Baker Blvd Suite 109 Birmingham, AL 35242
You are responsible for return shipping costs.
We are not responsible for items that are lost while in-transit back to our location. We suggest shipping with USPS and asking for a tracking number on returned items.
If your order does not meet all of the above requirements for an exchange or store credit, we will ship the item back to you with additional shipping costs.
Need to Cancel/Modify your order?
Please contact us at firstname.lastname@example.org with subject line *Cancel/Modify Order.* Once an order has been processed, we will not be able to make any changes or cancel the order.